California Future Business Leaders of America

Your Future Is Our Business


  • Category: Objective Test 

    Type: Individual 

    ELIGIBILITY: The participant may not have previously competed in this event at the national level.

    SECTION: Each local chapter may enter three (3) members. (refer to Objective Test Guidelines for more information on number of competitors)
    STATE: A minimum of the top six (6) places from the section competition will represent their section at the State Leadership Conference.
    NATIONAL: The top four(4) places in the state competition will represent California at the National Leadership Conference. NOTE: Some SLC top-10 competitors will become eligible for the national conference as a result of drops. Make sure you get early approval from your parents to attend the National Conference so you will be in a position to say "yes" to your adviser if you are "bumped up".

    Overview: 60-minute test administered during the Conference.

    Objective Test Competencies: Managing Office Procedures; Medical Terminology; Legal & Ethical Issues; Communication Skills; Managing Financial Functions; Health Insurance; Records Management; Infection Control; Medical History; Technology

    Skills:  Health care administrators manage the business side of health services, ensuring effective use of resources to ensure the best medical care to the community. These skills include managing office activities, enhancing communication skills, identifying legal and ethical issues in healthcare practices, managing financial functions, and enhancing employability skills.

    GUIDELINES: (It is highly recommended that competitors read all guidelines)
    Objective Test
    General (All Events)
    General Competitive Events Tips
    Objective Event Tips


    Sample Practice Materials
    Sample Practice PDF #1

    Format Guide

    Format Guide PDF

    Website Resources
    Agency for Health Care Policy and Research
    American Public Health Association
    Healthcare Financial Management Association
    Integrated Healthcare Association
    World Health Organization
    Managing Office Procedures
    1. Determine commonly used documents that are composed in a medical office.
    2. List procedures to maintain healthcare provider's schedule.
    3. Demonstrate procedures to schedule patient appointments.
    4. Identify procedures to register patient.
    5. Identify the parts of a patient chart.
    6. State rules to maintain patient confidentiality according to Health Insurance Portability and Accountability Act (HIPAA)regulations.
    7. Identify procedures to sort and process mail.
    8. Identify procedures for handling emergencies in medical office.
    9. Prepare treatment rooms and exam tables.
    10. Determine procedures to clean instruments, equipment, and work areas.
    11. Determine maintenance requirements for supplies and equipment.
    12. Identify procedures to maintain, stock, and inventory of supplies and equipment.
    13. Identify unsafe conditions.
    14. Coordinate meetings, events, and activities.
    15. Select effective time management techniques.
    16. Identify resources needed to complete a job assignment.
    Medical Terminology
    1. Define medical root words.
    2. Define what specific suffixes mean in a medical terminology context.
    3. Define what specific prefixes mean in a medical terminology context
    4. Define common medical abbreviations.
    5. Communicate information using medical terms.
    6. Differentiate between medical various specialties.
    7. Use anatomical terminology to describe body parts and functions.
    Legal & Ethical Issues
    1. State healthcare facility policies and procedures.
    2. Identify National, State, and Local standards for workplace safety.
    3. Determine laws governing healthcare professionals.
    4. State the purpose of a patient's "Bill of Rights".
    5. Explain laws and standards associated with employment and labor.
    6. Explain the purpose of Material Data Safety Sheets (MSDS) used in a healthcare setting.
    7. Explain laws associated with harassment.
    8. Determine licensure and certification needed by healthcare professionals.
    9. Identify standards of the Health Insurance Portability and Accountability Act (HIPAA).
    10. Maintain patient confidentiality.
    11. Identify threats to patient confidentiality.
    12. Define expressed, implied and informed consent.
    13. Identify practices and behaviors that result in malpractice, liability, and/or negligence.
    14. Identify ethical issues related to healthcare.
    15. Identify appropriate work habits and ethics.
    Communication Skills
    1. Describe the various forms of communication common to healthcare.
    2. Discuss the role of letters, memos, and reports in the healthcare business.
    3. Manage telephone communications and use appropriate techniques to gather and record information.
    4. Describe and analyze the impact of cultural diversity on the communication process.
    5. Employ appropriate communication strategies for dealing with dis-satisfied customers (e.g., face-to-face discussions, electronic correspondence and writing).
    6. Identify techniques to respond to the emotional needs of patients and families (e.g. supportive listening.
    7. Assist practitioner in management of communication activities.
    8. Identify appropriate responses to difficult patient's behavior.
    9. List purposeful activities for cognitive skills.
    10. Analyze the need for effective communication with members of interdisciplinary teams.
    Managing Financial Functions
    1. Identify procedures for payment on accounts.
    2. Identify procedures for and complete a balance sheet.
    3. List procedures to bill patient.
    4. Define procedures for processing past-due accounts.
    5. Identify procedures for and make a bank deposit.
    6. Identify procedures to open a new patient account.
    7. Identify procedure for and reconcile a bank statement.
    8. Process an accounts payable invoice.
    9. Identify procedures to maintain a petty cash fund.
    10. Identify common financial forms used in healthcare.
    Health Insurance
    1. List types of health insurance coverage (HMO, PPO, Medicare, etc.)
    2. 2. Identify procedure for obtaining insurance authorization for patient treatment or testing.
    3. Identify commonly used insurance forms and statements.
    4. List commonly used International Classification of Diseases (ICD-9) codes for billing purposes and insurance claims.
    5. Identify procedure for processing referrals.
    6. Prepare a billing statement.
    7. Interpret an explanation of benefits (EOB's) form.
    8. Identify procedures for submitting insurance.
    Records Management
    Infection Control
    Medical History


    NBEA Standards
    • Management
    Career Clusters
    • Business Management & Administration
    • Finance
    • Government & Public Administration
    • Human Services
    • Information Techology
    • Law & Public Safety